Refund Policy

Refund & Cancellation Policy

  1. Authorization to Operate and Transport: The carrier and driver are jointly and separately authorized to operate and transport motor vehicles between the pickup location and the destination specified in the auto transport order contract.
  2. Trucking Damage Claims: Damage claims during transportation are covered by the carrier, with cargo insurance ranging from $100,000 to $250,000 per load, and a minimum of $750,000 in public liability and property damage coverage. Claims must be noted and signed for at the time of delivery and submitted in writing within 15 days of delivery.
  3. Luggage and Personal Property: Personal property must be limited to the trunk, not exceeding 100 lbs., with no heavy articles. Carrier is not liable for vehicle damage due to improper loading of personal items.
  4. Vehicle Condition: Vehicles must be in good running condition with no more than a half tank of fuel. Carrier is not liable for damage caused by leaking fluids, freezing, exhaust systems, or loose antennas. Claims for loss or damage must be noted and signed on the condition report at the time of delivery.
  5. Rescheduling Fee: If the vehicle is not ready as indicated by the shipper, a $75.00 rescheduling fee applies. An alternate representative can take the shipper’s place if they are unavailable for pick-up or delivery. If the vehicle becomes unavailable during a scheduled pick-up window, USA TRAX has the right to cancel the order with no refund.
  6. Pick-Up and Delivery Timing: While USA TRAX aims for prompt transportation, it cannot guarantee specific pick-up or delivery dates. An administration fee of $200 will be charged for orders canceled within one week after the requested available pick-up date. USA TRAX is not responsible for rental vehicle costs or mechanical failures.
  7. Non-Operational Vehicles: A $150.00 fee applies to non-running vehicles, included in the final quote. If a vehicle becomes non-operational during transport, the fee applies to the original quote.
  8. Payment and Cancellation: Shippers must pay the quoted price and agree not to charge back a credit card. This agreement is subject to carrier tariff terms and the uniform straight bill of lading. The agreement cannot be changed without written consent from USA TRAX, which also reserves the right to cancel orders.
  9. Exclusive Agreement: The client agrees not to contract with another broker or carrier during the respective shipping option period, subject to a non-refundable deposit fee.
  10. Refund Eligibility: Refunds are eligible if cancellation is requested at least 15 days before the agreed-upon pickup date. No refunds are provided for cancellations within 15 days of pickup or after dispatch execution.
  11. Cancellation Procedure: Clients must submit a written cancellation request to USA TRAX LLC. Refunds are subject to verification and may require additional information.
  12. No-Show or Failure to Provide Vehicle: If the vehicle is not made available for pickup, no refund is provided, and additional costs due to unavailability are the client’s responsibility.
  13. Dispatch Completion: Once the vehicle shipping dispatch is executed, regardless of cancellation, no refund is provided. Dispatch completion occurs when the carrier picks up the vehicle and transportation begin.
  14. Refund Processing: Eligible refunds will be processed within 15 business days from the receipt of a written cancellation request. Refunds will be issued through the original payment method, minus any applicable fees.
  15. Fine for Cancellation: In the event of cancellation, a $200 fine is imposed on the client, deducted from any eligible refund or paid separately if no refund is available.
  16. Chargeback: Clients must refrain from initiating a chargeback before requesting a refund and allow 15 days for the refund to be processed. To request a refund, email